| After-sales Service: | Support Remote Warranty |
|---|---|
| Warranty: | 1 Year |
| Structure: | Conveyor System |
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Vibratory Feeder
1. Pre-sale service:
1.1 Our company provide free product technical solution, and give related technical lectures, help customers to meet the need of actual product selection and provide analysis on running economy.
1.2 our company take charge to provide related technology consulting for free, and according to the actual product is free to provide equipment design.
2. Sale service :
2.1 Our company provide installation instructions for the product and free training for the customer to product production technology, can arrange technical personnel door-to-door free training according to the needs of customers.
2.2 our company has excellent after-sales service, strict training to ensure that the user needs.
2.3 During installation, our company will provide technology consulting and equipment installation debugging field training, to ensure the normal use of the customer.
3. After-sales service :
3.1 Our company strictly abide by the after-sales service commitment, boot debugging within 6 months after the quality problem of the non-artificial factors caused by my company responsible for free maintenance (except for normal consumable spare parts)
3.2 Our company promises to provide life-long maintenance for equipment.
3.3 Spare parts, spare parts supply for life .
Q1: Which city are you in? How can I get to your factory? Are you a trading company or factory?
A1: We are in Shanghai , China . It will take 1 hour from PVG and HongQiao Airport to our factory .
We are factory with trading branch office .
Q2: Why is your prices higher than others?
A2: We offer high-end machines in our business. Welcome to our factory to have a visit. And you will see the difference.
Q3: What is the equipments delivery time?
A3: Normally 30-60 working days depends on different machines, Aseptic UHT sterilizer making period is longer than other common pasteurizer and UHT sterilizers .
Q4: How to install my machines when it arrives? How much the cost?
A4: We will send our engineers to your factory to install the machines and train your staff how to operate the machines If needed. Or you can arrange engineers to study in our factory.
You are responsible for air tickets, accommodation and our engineer wage USD200/day/person.
Q5: How long time for installation and testing ?
A5: Subject to machines and the situation in your factory. If everything is ready, it will take about 5 days, and 5-10 days for testing
Q6: How about the spare parts?
A6: We will send one year enough easy broken spare parts together with the machines for free, we suggest you buy more units to save international courier such as DHL, it is really costly.
Q7: What is your guarantee?
A7: We have one year guarantee and life-long technical support. Our service also including machine maintain.
Q8: What is your payment term?
A8: 40%T/T in advance as down payment, then 60% TT should be paid before shipping. ( L/C is supported also )
For the processing line payment , 40%T/T in advance as down payment, then 60% TT should be paid before shipping.
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